The Property Mentors Pty. Ltd. (“us”, “we”, or “our”) operates www.thepropertymentors.com.au (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”).
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
This privacy notice explains how we use recordings of phone calls.
When a call is recorded we collect:
- a digital recording of the telephone conversation
- the telephone number of both parties (internal and external)
Personal data revealed during a telephone call will be digitally recorded, for example name and contact details to deliver appropriate services. Occasionally 'special category' personal information may be recorded where a client voluntarily discloses health, religious, ethnicity or criminal information to support their request for advice and/or services.
Telephone call recording will be turned off when a client’s credit or debit card details are given, in line with Payment Card Industry Data Security Standards (PCS DSS).
Call recordings will be used:
- to assist in the quality monitoring of staff performance
- to assist with staff training
- to investigate and resolve complaints
- for the detection, investigation and prevention of crime (including fraud)
- to take actions to protect staff from abusive callers
- to ensure we are able to monitor and adhere to quality standards
All call recordings are held securely by the our CRM system HubSpot. Only an Administrator of HubSpot or the Sales Consultant who made the call may request a copy of a recording for a specific reason.
We may be asked to share a call recording with the our Corporate Complaints Officer in order for them to respond to a complaint.
We may be required or permitted, under Data Protection legislation, to disclose a call recording including your personal data without your explicit consent, for example if we have a legal obligation to do so, such as for:
- Law enforcement
- Fraud investigations
- Regulation and licencing
- Criminal prosecutions
- Court proceedings
- Our legal basis for collecting and sharing personal data
Recording of calls is necessary to protect the interests of you, our clients and our staff.
Recordings are kept securely and confidentially. If you request that a call recording and/or your personal data be deleted, we will delete all data, including call recordings, provided that:
- the deletion of such information does not violate state or federal laws;
- the data is no longer necessary for the purpose for which the information was originally collected; or
- the data is not required for the establishment, exercise, or defense of legal claims, for archiving purposes in the public interest, or to exercise the right of freedom of expression and information.
If we wish to use your personal data for a new purpose, not covered by this Privacy Notice or by another service Privacy Notice, then we'll provide you with a new notice. The new notice will explain this new use before we start the processing and set out the relevant purposes and processing conditions. Where and whenever necessary, we'll seek your consent to the new processing, if we start to use your personal data for a purpose not mentioned in this Privacy Notice.
If you have any questions about the Privacy Notice please contact us.
We will keep the call Recording Privacy Notice under review with an annual review.
Links To Other Sites
The Property Mentors Pty. Ltd. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.